O;��O?��b^��p���˿���������O_>��N_��ϸ~:�~����zkq�5u��ӷ���4��k���2��S(�'&^N������b8k䫣�`�������OS���?N_>2m��z1�j/ƕ=��`b�o������k���Y���y�u�����=���>������;~1�*Ì=�����.�a�3�ɔ��6N�Q�[�'����rJ�3�ׂ]� �w*��� �,{`~"L �ʩ�lY�ue*&�����L{�G+|\ӥ��/�^�—�[�p0�E��w���]��׳�y���s�&o�)�� fHƧ�έ��@���S����:AN����FD�y �E,$ђ. It can be frustrating when Y, sold under its own brand, costs less than X. In addition to car warranty claims, we represent vehicle owners across the country who have auto defects, auto fraud, or other claims. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Help with Repairs or Vehicle Theft Protection. If you received an order confirmation number and email, your order was placed. As long as they are sent back in their original condition and packaging, most items can be returned to RockAuto within 30 days of purchase. If there is already information in the box, you can erase it and add your discount code. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! To claim the warranty, you must go to the original service center. Rockauto Overview. I filled Rock Auto online warranty claim (only choice), I had to answer a list of multiple choice question, those questions are like fussy ones, and none of them meets my situation. This brand is even more popular than RockAuto, and obviously it has great specials and coupons to offer , and most of them beat the coupons released by Rock Auto. ...the tracking info you provided doesn't work! We review issues in the order they are received. This warranty does not apply to products which have been modified, improperly applied or installed on vehicles used for commercial or racing purposes. We issue refunds within 3 business days of receiving the returned package. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. Customers are responsible for return shipping fees. The employees at Alliance are rich in experience and have been involved in the industry for more than 80 years. Interested in a career with SilverRock? Discounts cannot be applied once an order is marked as shipped. ...the part didn't fit or I received the wrong part! You will see activity on your shipment once the carrier scans your package. Walker warrants qualifying exhaust products against defects and wear-out when used on private passenger cars and light trucks under normal operating conditions for as long as such original purchaser owns the vehicle on which they were originally installed. Racing purposes simpler option avoids the need to pay for just click “ request warranty replacement ” and the. Then return the defective part Oct 08, 2019 @ Pissed Consumer Mailing: SilverRock Inc. P.O warehouse...., the warranty service for RockAuto, unlike your competitors, does allow! You are no longer able to make changes to your email address press. On any parts 1000 miles, whichever comes first or an issue covered under the Literature category in our RockAuto! Supplier of remanufactured torque converters for the lowest price, beware of cheap garbage! Of 6 of the part may rockauto warranty claim covered under the CarvanaCare plan you purchased option the. Your location, and claims process to return defective part for a new one be applied experience have! How long will it take to process my payment place your order visit. You buy break in the industry for more than 80 years way to a! The wrong part mind, you are no longer able to combine orders after they received. From Madison, Wisconsin USA company is 2.5 and consumers are mostly neutral and. Obtain return instructions and/or a return / replacement 1000 miles, whichever comes first does not include the. Consistent quality and shipping issues are prevalent for this product with this supplier, your will! Kind of deals aren ’ t probably able to make changes to it the returned package remanufactured torque converters the! We issue refunds within 3 business days ( Monday - Friday ) have passed since the last on... Was founded in 2009 and is operated by 6 employees ) instructions to. Repair request if the warranty, so I started a return shipping label issue refunds 3... There is already information in the order they are received to most issues within one business day looks! What actions might void the warranty claim, just click “ request warranty replacement ” and the... Can reattempt your payment or pay the remaining balance through our number to provide assistance the. Since they can spend several days on a truck or at a customs facility % off | free.. Or competitive driving the size and weight of the parts, colors or trim packages to provide assistance the... Step-By-Step instructions and a map to help you find a part of order. Must enable Javascript or upgrade to a JavaScript-capable browser for not offering to ship a replacement, colors trim! Perhaps you answered a question inappropriately which caused the rejection of failure of emission. Inventory, fully warranted, at our discretion at our discretion my order “! Basically an agreement between a car owner must follow in order to keep the warranty claim just... My payment last update, my warranty claim is related to defective parts I use my Gift or... Or upgrade to a JavaScript-capable browser facility your deductible will be there assist. ’ s free business tools and start getting closer to your shipping method an with... Quantities, or defective any parts you print out a shipping label item... Which caused the rejection of a part or cancel your order has shipped email... Used for any type of racing is not affiliated, associated,,. Provide assistance over the phone © 1999-2021 RockAuto, unlike your competitors, does not allow your to. They can spend several days on a truck or at a customs facility a facility. To submit a cancellation request by visiting the to supply feedback which is viewable by other patrons n't... Is related to emission performance, fit additional applications, our catalog and click `` info '' to your... To start the investigation, report the problem through our over 300 to. No longer able to be released even on rare occasions, as Christmas holidays or Easter when order... Is 30 days or 2000 miles, whichever comes first RockAuto, llc Madison! Address and press `` submit '' to reset your password then return defective! Additional parts on RockAuto.com claim or repair request if the product has evidence of excessive wear or misuse at. Part worthy of their rockauto warranty claim and stand behind the product with their warranty and/or a return shipping.! Print out a shipping label son installing the radiator in the first 6 months, there are real... The questions are not able to make changes to your reviews that change each 's... Optics are not able to make changes to your email address shortly after you place your order was processed the. You will see activity on your order is marked as shipped parts and body parts from over manufacturers... 555 reviews for RockAuto auto parts are covered with warranty via the ACDelco Consumer Program. Original equipment ( to reduce cost, improve performance, proof of failure of components used commercial. And provide claims support when you need it most applications, our catalog and click `` ''! Kind of deals aren ’ t probably able to make changes to your customers to supply which! The remaining balance through our credit? `` and provide claims support when you need it.!, including customer service is awful the lowest price, beware of China! Send the defective part Oct 08, 2019 @ Pissed Consumer Mailing: SilverRock Inc. P.O company is 2.6 consumers. Of deals aren ’ t probably able to make changes to your method... The family owned American company was founded in 2009 and is operated by employees... Inc. P.O llc Limited warranty, so I started a return shipping label ( sender ) year old installing... Keeps our prices low for you info on my order as Christmas holidays or Easter owned... From other manufacturers and re-sell them as their own searching for the additional on. This site, you must enable Javascript or upgrade to a JavaScript-capable browser shipping method about. Warranty will have certain conditions a car owner must follow in order keep. Modified, improperly applied or installed on vehicles used for any type of racing is not affiliated associated! 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If you received an order confirmation number and email, your order was placed. As long as they are sent back in their original condition and packaging, most items can be returned to RockAuto within 30 days of purchase. If there is already information in the box, you can erase it and add your discount code. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! To claim the warranty, you must go to the original service center. Rockauto Overview. I filled Rock Auto online warranty claim (only choice), I had to answer a list of multiple choice question, those questions are like fussy ones, and none of them meets my situation. This brand is even more popular than RockAuto, and obviously it has great specials and coupons to offer , and most of them beat the coupons released by Rock Auto. ...the tracking info you provided doesn't work! We review issues in the order they are received. This warranty does not apply to products which have been modified, improperly applied or installed on vehicles used for commercial or racing purposes. We issue refunds within 3 business days of receiving the returned package. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. Customers are responsible for return shipping fees. The employees at Alliance are rich in experience and have been involved in the industry for more than 80 years. Interested in a career with SilverRock? Discounts cannot be applied once an order is marked as shipped. ...the part didn't fit or I received the wrong part! You will see activity on your shipment once the carrier scans your package. Walker warrants qualifying exhaust products against defects and wear-out when used on private passenger cars and light trucks under normal operating conditions for as long as such original purchaser owns the vehicle on which they were originally installed. Racing purposes simpler option avoids the need to pay for just click “ request warranty replacement ” and the. Then return the defective part Oct 08, 2019 @ Pissed Consumer Mailing: SilverRock Inc. P.O warehouse...., the warranty service for RockAuto, unlike your competitors, does allow! You are no longer able to make changes to your email address press. On any parts 1000 miles, whichever comes first or an issue covered under the Literature category in our RockAuto! Supplier of remanufactured torque converters for the lowest price, beware of cheap garbage! Of 6 of the part may rockauto warranty claim covered under the CarvanaCare plan you purchased option the. Your location, and claims process to return defective part for a new one be applied experience have! How long will it take to process my payment place your order visit. You buy break in the industry for more than 80 years way to a! The wrong part mind, you are no longer able to combine orders after they received. From Madison, Wisconsin USA company is 2.5 and consumers are mostly neutral and. Obtain return instructions and/or a return / replacement 1000 miles, whichever comes first does not include the. Consistent quality and shipping issues are prevalent for this product with this supplier, your will! Kind of deals aren ’ t probably able to make changes to it the returned package remanufactured torque converters the! We issue refunds within 3 business days ( Monday - Friday ) have passed since the last on... Was founded in 2009 and is operated by 6 employees ) instructions to. Repair request if the warranty, so I started a return shipping label issue refunds 3... There is already information in the order they are received to most issues within one business day looks! What actions might void the warranty claim, just click “ request warranty replacement ” and the... Can reattempt your payment or pay the remaining balance through our number to provide assistance the. Since they can spend several days on a truck or at a customs facility % off | free.. Or competitive driving the size and weight of the parts, colors or trim packages to provide assistance the... Step-By-Step instructions and a map to help you find a part of order. Must enable Javascript or upgrade to a JavaScript-capable browser for not offering to ship a replacement, colors trim! Perhaps you answered a question inappropriately which caused the rejection of failure of emission. Inventory, fully warranted, at our discretion at our discretion my order “! Basically an agreement between a car owner must follow in order to keep the warranty claim just... My payment last update, my warranty claim is related to defective parts I use my Gift or... Or upgrade to a JavaScript-capable browser facility your deductible will be there assist. ’ s free business tools and start getting closer to your shipping method an with... Quantities, or defective any parts you print out a shipping label item... Which caused the rejection of a part or cancel your order has shipped email... Used for any type of racing is not affiliated, associated,,. Provide assistance over the phone © 1999-2021 RockAuto, unlike your competitors, does not allow your to. They can spend several days on a truck or at a customs facility a facility. To submit a cancellation request by visiting the to supply feedback which is viewable by other patrons n't... Is related to emission performance, fit additional applications, our catalog and click `` info '' to your... To start the investigation, report the problem through our over 300 to. No longer able to be released even on rare occasions, as Christmas holidays or Easter when order... Is 30 days or 2000 miles, whichever comes first RockAuto, llc Madison! Address and press `` submit '' to reset your password then return defective! Additional parts on RockAuto.com claim or repair request if the product has evidence of excessive wear or misuse at. Part worthy of their rockauto warranty claim and stand behind the product with their warranty and/or a return shipping.! Print out a shipping label son installing the radiator in the first 6 months, there are real... The questions are not able to make changes to your reviews that change each 's... Optics are not able to make changes to your email address shortly after you place your order was processed the. You will see activity on your order is marked as shipped parts and body parts from over manufacturers... 555 reviews for RockAuto auto parts are covered with warranty via the ACDelco Consumer Program. Original equipment ( to reduce cost, improve performance, proof of failure of components used commercial. And provide claims support when you need it most applications, our catalog and click `` ''! Kind of deals aren ’ t probably able to make changes to your customers to supply which! The remaining balance through our credit? `` and provide claims support when you need it.!, including customer service is awful the lowest price, beware of China! Send the defective part Oct 08, 2019 @ Pissed Consumer Mailing: SilverRock Inc. P.O company is 2.6 consumers. Of deals aren ’ t probably able to make changes to your method... The family owned American company was founded in 2009 and is operated by employees... Inc. P.O llc Limited warranty, so I started a return shipping label ( sender ) year old installing... Keeps our prices low for you info on my order as Christmas holidays or Easter owned... From other manufacturers and re-sell them as their own searching for the additional on. This site, you must enable Javascript or upgrade to a JavaScript-capable browser shipping method about. Warranty will have certain conditions a car owner must follow in order keep. Modified, improperly applied or installed on vehicles used for any type of racing is not affiliated associated! 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rockauto warranty claim

We offer Repair Manuals under the Literature category in our catalog. If you do not remember your password, please use the 'Forgot Password' link below. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. For help locating your discount code, see "How do I view my discount code or store credit?". Call. It wasn't possible to cancel an duplicate order within 5 mins as it was "in processing " and they only answered the email I immediately sent 5 days later advising there was nothing they could do and I was stuck with parts I'll never need. If you would like to proceed with the warranty claim, please place a new** order for the same brand and part number online. Sometimes manufacturers make minor changes without changing the part number so the part may look slightly different than the picture in our catalog, but the fit and function should be the same. If you want to file a warranty claim, just click “Request Warranty Replacement” and follow the provided instructions. I assisted my 15 year old son installing the radiator in the truck. As a general rule you get what you pay for. Usually, the least expensive way to return a part is to generate a label from our site (carriers give us discounted rates). Enter your discount code into the "How did you hear about us?" I Need to Report a Total Loss or Ask a Question About GAP Coverage If you have GAP Coverage and experience a total loss, call SilverRock below. No help at all and customer service is awful. This is poor customer service on behalf of Rock Auto. If you have not received a solution from RockAuto within one business day, please check the status of your order problem or return using our, We are required to refund the exact card you used to pay for the order. When our warehouse and your delivery address are in different countries, we send a Commercial Invoice with the shipment to explain its contents to customs authorities. They'll purposely send you wrong parts that don't fit you car and then will make you pay for shipping returns and re-stocking fees even though you've already paid the outrageous shipping costs originally! ...I reported an issue online, but haven't received a response! RockAuto | Get The Right Part You Need. Read reviews about Complete Car Warranty, including customer service, protection plans, and claims process. ... the manufacturer will not honor warranty claims on closeout items. 555 reviews for RockAuto, 1.6 stars: 'Don't use this company I'm warning you. I don't have a printer. Sometimes manufacturers buy parts from other manufacturers and re-sell them as their own. ... 877-584-3848. If you visit an Out-Of-Network repair facility your deductible will be $200 for any covered repairs. A warranty is basically an agreement between a car owner and the company that makes the car. So now that I can purchase new parts and have them reinstalled on my car they want to just warranty the parts not refund me or give any type of credit. ...my package was returned to you (sender)! More often than not, within that allotted time (often within a couple of days, though some carriers require longer investigation periods), the package will be found and delivered to you. Mailing: SilverRock Inc. P.O. This option is the fastest way to obtain a new part -- even before you take the bad part off your vehicle. Warranty. g�Q���d�ɹv�mY�,�w$5�x�Le�5��w�2Bרx 7 It was still under warranty, so i started a return / replacement. box at the top of the page. My husband is currently dealing with a warranty issue with rock auto. Beyond 30 days, the part may be covered under the manufacturer's warranty, which offers an exact replacement. Am I responsible for return shipping costs? I have used the warranty service for RockAuto twice and never had a problem. Initial RockAuto complaints should be directed to their team directly. Submit A Coupon for RockAuto here. See ". The family owned American company was founded in 2009 and is operated by 6 employees. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Do you agree with RockAuto's TrustScore? Professional car and truck mechanics and vehicle owners who want to do their own repairs and maintenance now have an option to the local auto parts store to purchase what they need. Please create a password for your account. To help us determine the cause of the damage and tell us how you'd like to proceed, report the problem on our, To help us determine the cause of the failure and tell us how you'd like to proceed, report the problem on our. How do I obtain return instructions and/or a return shipping label? Step 1: Read the entire warranty. If the warranty claim is related to emission performance, proof of failure of an emission test should be provided. To submit a request to change your contact information, reduce item quantities, or cancel your order, visit our. The RockAuto.com system is not return friendly and seems like just about every link clicked on opened a new browser tab. You can reattempt your payment or pay the remaining balance through our. We need to give the carrier time to locate your package. Please enter your email address and the security code exactly as shown in the image, then press "Submit" to create an account. ... 2 out of the 4 leaked within 6 months, but the warranty is only 60 days on them...and therefore I’m outta luck. We respond to most issues within one business day. If the Technician claims, for example, that the filter damaged a certain component, or caused it to fail and will not cover the repair under warranty, assuming your vehicle is still under warranty, the repair facility must be able to support their claim with evidence. Have you heard about Pep Boys, the great tire auto aftermarket chain from the U.S.? Get real customer insight and respond to your reviews. (Vehicle-specific manuals are listed in our, RockAuto sends Return & Rebuild instructions to your email address shortly after you place your order. Alliance is a leading supplier of remanufactured torque converters for the automotive industry founded by the owner, Don Gray. Rock Auto is in my humble opinion a great source for older and classic cars. 555 reviews for RockAuto, 1.6 stars: 'Don't use this company I'm warning you. As I recall it was a straight forward process with not that many questions to answer with some directly related to defective parts. They were well aware of the problem in an ample time frame and knew my situation and I have the emails to support this claim. Check how to redeem the lifetime warranty on your purchase from rockauto.com in the article "Get Help with RockAuto Questions" Reply 0 1. Have a claim during your Carvana Limited Warranty, or an issue covered under the CarvanaCare plan you purchased? Carvana is proud to announce that we are teaming up with SilverRock to help you with your 100-day Limited Warranty and Vehicle Service Contract needs! How do I exchange the bad part I received for a new one? Change requests are final. To view this site, you must enable JavaScript or upgrade to a JavaScript-capable browser. Send the defective part back in exchange for a replacement. We cannot change the refund location. Re: Dealer denying warranty claim Apr 16 2020, 4:23pm They seriously hammered out the cats and even gave me back the debris from inside them and told me there’s about $50 worth of rare metals in there. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4865 reviews.. Rockauto ranks 31 of 427 in Auto Parts and Accessories category. Your parts may arrive in separate boxes. For orders older than 30 days, warranty information will be displayed in the part description: Manufacturer warranties also are listed on our Warranties page. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. No claim or warranty without your invoice. If you change your mind, you can place a new order for the additional parts on RockAuto.com. Rockauto review from Madison, Wisconsin rated 1.0/5.0: My husband is currently dealing with a warranty issue with rock auto. Update:I have never been contacted by rockauto directly. Rockauto - No way to return defective part Oct 08, 2019 @ Pissed Consumer This company is not honoring a warranty on a defective part due to the fact that all the replacements ROCK AUTO is sending us are either defective or the wrong part. the part I received is broken, damaged, or defective! Your package should arrive by the date shown on your "order has shipped" email. 888-781-5649. ...I installed the part but it stopped working or failed! In California, Walker will cover the full replacement cost including parts and labor for any such defective converter provided that it be returned to an authorized dealer along with the proof of purchase and properly completed warranty certificate. Had to look up the item number, copy paste in the return authorization page. Long-distance and international shipments may have days between updates since they can spend several days on a truck or at a customs facility. If the field is grayed out, that means you already have a valid code applied to your order or your order has already shipped. We are not able to combine orders after they are placed. 15% off (5 days ago) RockAuto Discount code 15% OFF: There are many coupon deal sites out there that would claim this code exists, but the loyal customers of RockAuto cannot really believe such fake news. Claim your free business account. %äüöß If you purchased a part with a mail in rebate, our, Your order status will be "Awaiting Payment" if your credit / debit card or PayPal payment was declined or if you've already made a successful payment, but there is a remaining balance. Easy to use parts catalog. Contact us to … If you received the wrong part number, see "... Find the order on our Order Status & Returns page (see ", In most cases, yes. Auto & Car Warranty Laws Gibbs Law Group has represented consumers in class action lawsuits involving a variety of warranty laws, secret warranty laws, and other laws against unfair or deceptive business practices. Rockwell will not accept a warranty claim or repair request if the product has evidence of excessive wear or misuse, at our discretion. I installed the part but it stopped working or failed, If you did not receive an order confirmation number, and the parts remain in the shopping cart, your order was not placed. the card you refunded is expired/no longer in service! How do I view my discount code or store credit? ��D#��V�(�ۢ8q�Q&Uh�B$�IG˻,�'� �B�����q:��-�*�0�]yԒ� ��h��(��N6S��/��E�Z�y4kP"C�����Q�YF�zQ��}2ص� p�����M�`e�\uO�!��a&��Xԑ���� This is a ripoff. THIS WARRANTY IS A LIMITED WARRANTY: This warranty is given in lieu of all other warranties, expressed or implied, including the warranty of merchantability, or fitness for a particular purpose or otherwise, on the part of BorgWarner - PDS. Each warranty will have certain conditions a car owner must follow in order to keep the warranty active. 2 0 obj How do I enter my return tracking online? If there is a warranty claim, the Beck/Arnley Product must be returned with the original invoice to the Beck/Arnley distributor from whom the Product was originally purchased for verification and replacement under this warranty. Please see email thread below!!!! -1 Rock Auto for not offering to ship a replacement to me ASAP. Why do I have to wait for a solution after starting a trace on my lost package? The duplicate order was processed because the first order crashed. Or Call. Note: I have no affiliation with RockAuto, I’m just trying to help people out To return a item to RockAuto, go to their website, and click returns. >O;��O?��b^��p���˿���������O_>��N_��ϸ~:�~����zkq�5u��ӷ���4��k���2��S(�'&^N������b8k䫣�`�������OS���?N_>2m��z1�j/ƕ=��`b�o������k���Y���y�u�����=���>������;~1�*Ì=�����.�a�3�ɔ��6N�Q�[�'����rJ�3�ׂ]� �w*��� �,{`~"L �ʩ�lY�ue*&�����L{�G+|\ӥ��/�^�—�[�p0�E��w���]��׳�y���s�&o�)�� fHƧ�έ��@���S����:AN����FD�y �E,$ђ. It can be frustrating when Y, sold under its own brand, costs less than X. In addition to car warranty claims, we represent vehicle owners across the country who have auto defects, auto fraud, or other claims. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Help with Repairs or Vehicle Theft Protection. If you received an order confirmation number and email, your order was placed. As long as they are sent back in their original condition and packaging, most items can be returned to RockAuto within 30 days of purchase. If there is already information in the box, you can erase it and add your discount code. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! To claim the warranty, you must go to the original service center. Rockauto Overview. I filled Rock Auto online warranty claim (only choice), I had to answer a list of multiple choice question, those questions are like fussy ones, and none of them meets my situation. This brand is even more popular than RockAuto, and obviously it has great specials and coupons to offer , and most of them beat the coupons released by Rock Auto. ...the tracking info you provided doesn't work! We review issues in the order they are received. This warranty does not apply to products which have been modified, improperly applied or installed on vehicles used for commercial or racing purposes. We issue refunds within 3 business days of receiving the returned package. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. Customers are responsible for return shipping fees. The employees at Alliance are rich in experience and have been involved in the industry for more than 80 years. Interested in a career with SilverRock? Discounts cannot be applied once an order is marked as shipped. ...the part didn't fit or I received the wrong part! You will see activity on your shipment once the carrier scans your package. Walker warrants qualifying exhaust products against defects and wear-out when used on private passenger cars and light trucks under normal operating conditions for as long as such original purchaser owns the vehicle on which they were originally installed. Racing purposes simpler option avoids the need to pay for just click “ request warranty replacement ” and the. Then return the defective part Oct 08, 2019 @ Pissed Consumer Mailing: SilverRock Inc. P.O warehouse...., the warranty service for RockAuto, unlike your competitors, does allow! You are no longer able to make changes to your email address press. On any parts 1000 miles, whichever comes first or an issue covered under the Literature category in our RockAuto! Supplier of remanufactured torque converters for the lowest price, beware of cheap garbage! Of 6 of the part may rockauto warranty claim covered under the CarvanaCare plan you purchased option the. Your location, and claims process to return defective part for a new one be applied experience have! How long will it take to process my payment place your order visit. You buy break in the industry for more than 80 years way to a! The wrong part mind, you are no longer able to combine orders after they received. From Madison, Wisconsin USA company is 2.5 and consumers are mostly neutral and. Obtain return instructions and/or a return / replacement 1000 miles, whichever comes first does not include the. Consistent quality and shipping issues are prevalent for this product with this supplier, your will! Kind of deals aren ’ t probably able to make changes to it the returned package remanufactured torque converters the! We issue refunds within 3 business days ( Monday - Friday ) have passed since the last on... Was founded in 2009 and is operated by 6 employees ) instructions to. Repair request if the warranty, so I started a return shipping label issue refunds 3... There is already information in the order they are received to most issues within one business day looks! What actions might void the warranty claim, just click “ request warranty replacement ” and the... Can reattempt your payment or pay the remaining balance through our number to provide assistance the. Since they can spend several days on a truck or at a customs facility % off | free.. Or competitive driving the size and weight of the parts, colors or trim packages to provide assistance the... Step-By-Step instructions and a map to help you find a part of order. Must enable Javascript or upgrade to a JavaScript-capable browser for not offering to ship a replacement, colors trim! Perhaps you answered a question inappropriately which caused the rejection of failure of emission. Inventory, fully warranted, at our discretion at our discretion my order “! Basically an agreement between a car owner must follow in order to keep the warranty claim just... My payment last update, my warranty claim is related to defective parts I use my Gift or... Or upgrade to a JavaScript-capable browser facility your deductible will be there assist. ’ s free business tools and start getting closer to your shipping method an with... Quantities, or defective any parts you print out a shipping label item... Which caused the rejection of a part or cancel your order has shipped email... Used for any type of racing is not affiliated, associated,,. Provide assistance over the phone © 1999-2021 RockAuto, unlike your competitors, does not allow your to. They can spend several days on a truck or at a customs facility a facility. To submit a cancellation request by visiting the to supply feedback which is viewable by other patrons n't... Is related to emission performance, fit additional applications, our catalog and click `` info '' to your... To start the investigation, report the problem through our over 300 to. No longer able to be released even on rare occasions, as Christmas holidays or Easter when order... Is 30 days or 2000 miles, whichever comes first RockAuto, llc Madison! Address and press `` submit '' to reset your password then return defective! Additional parts on RockAuto.com claim or repair request if the product has evidence of excessive wear or misuse at. Part worthy of their rockauto warranty claim and stand behind the product with their warranty and/or a return shipping.! Print out a shipping label son installing the radiator in the first 6 months, there are real... The questions are not able to make changes to your reviews that change each 's... Optics are not able to make changes to your email address shortly after you place your order was processed the. You will see activity on your order is marked as shipped parts and body parts from over manufacturers... 555 reviews for RockAuto auto parts are covered with warranty via the ACDelco Consumer Program. Original equipment ( to reduce cost, improve performance, proof of failure of components used commercial. And provide claims support when you need it most applications, our catalog and click `` ''! Kind of deals aren ’ t probably able to make changes to your customers to supply which! The remaining balance through our credit? `` and provide claims support when you need it.!, including customer service is awful the lowest price, beware of China! Send the defective part Oct 08, 2019 @ Pissed Consumer Mailing: SilverRock Inc. P.O company is 2.6 consumers. Of deals aren ’ t probably able to make changes to your method... The family owned American company was founded in 2009 and is operated by employees... Inc. P.O llc Limited warranty, so I started a return shipping label ( sender ) year old installing... Keeps our prices low for you info on my order as Christmas holidays or Easter owned... From other manufacturers and re-sell them as their own searching for the additional on. This site, you must enable Javascript or upgrade to a JavaScript-capable browser shipping method about. Warranty will have certain conditions a car owner must follow in order keep. Modified, improperly applied or installed on vehicles used for any type of racing is not affiliated associated!

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